Answering your participants’ questions about service agreements

As a support coordinator, you play a key role in supporting your participants to understand their service agreements. Service agreements are a helpful way of setting expectations between participants and providers and can be quite confusing at times. 

This article answers some common questions participants might have about service agreements and walks you through how to support them to feel confident using them.

Download this article to learn more about:

• What is a service agreement?
• Why are service agreements important? 
• What should be in a service agreement? 
• How do you create and use service agreements? 
• What if you need to make changes to a service agreement?